![]() This was a bucket list item for us, and we planned an entire road trip to New Mexico around it. She encouraged travelers to leave the tour and lost the ability to keep track of customers. Most of these tours are attended by seniors, we need responsable employees to keep track of who is on the bus and who is not. A Mayflower rep stated that she was a favorite manager so nothing would be done. She laughed on the bus intercom about how she didn't know how many people should be on the bus. Twice in the afternoon Jolie lost track of how many people were on the bus, she told customers to look around and report if someone was missing. More stops were added so other people could leave the tour and go places on their own. The last day was a disaster, one lady was left behind because Jolie didn't do a head count. Our tour manager Jolie started out great, however, as the days passed she encourage travelers to go off on their own which changed the touring times for everyone else. ![]() My trip was the Albuquerque Balloon Fiesta, Oct 2023.
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